How do you work out the pricing?
Our prices are set by the hour. We always quote for what we believe is a realistic time per job. If the client feels that more or less time is required then cleaning times/prices can of course be altered accordingly. We do not charge VAT which is why our prices are more affordable that a lot of other cleaning companies, many of which charge between £25 - £35 per hour. Our cleaning price is £20 for weekday standard cleaning. This is a fantastic price for the results that we achieve.
Usually most homes do require an initial deep or mid cleaning to bring the property up to a high standard which can then be maintained by weekly or two weekly cleaning. If the initial clean does require extra time then this will be reflected on the invoice.
What are the VIP gifts?
The VIP Cleaning Company is the cleaning company that gives back!
On the initial clean and on every 10th clean you will receive VIP treats (gifts will vary and may contain items such as biscuits, chocolates, mints etc.) Remember, all regular clients also get 10% off any extra services, such as deep cleaning, fridge cleaning, carpet cleaning, etc.
**If you would prefer not to receive VIP gifts, just let us know **
Do you use your own products?
Yes! A lot of companies ask clients to buy all the products in for them to use, but at The VIP Cleaning Company we use all of our own products including our beautiful smelling, high quality products, top quality vacuums and mops.
Do we need to be at the property while you clean?
You, your children and your pets are of course very welcome to be at the property while the clean takes place. Due to working and convenience, most clients are not, or choose not, to be in while we clean their home. This is why key holding services or key storage is vital for many clients. There are a few good options and each individual client may have their chosen favourite. The two main options are:
- Allowing us to keep a spare key for your property that we will use personally ourselves and never allow anyone else to possess. We are professionally insured for our key holding service.
- To have a small secure key storage unit fixed to the wall outside of the property that we can access with either a pin code or another key that we keep for this purpose. The client can choose to leave the key in the secure unit only on days that cleans will take place. This option guarantees that no key to the property will be accessible at any time other than on cleaning days.
Do we have to sign a contract or commit to minimum hours?
Unlike many other cleaning companies,
The VIP Cleaning Company
have no lengthy contracts to sign and no minimum hours to stick to per week. This means when you go on holiday, a family member is poorly or you simply wish to skip a clean, then you can of course hold off on cleaning. To keep a regular client's spot, we do need to charge 50% of the usual cleaning price if we are unable to find alternative work to cover that slot. However, we do advise that a client wishing to skip a clean to allow us to come and do 50% of the usual time or to do specialist jobs such as blind cleaning, fridge cleaning, deeper cleaning of the kitchen etc. which will then mean we are still providing a service for you, but at half the usual cost. If given any notice, even very short, unlike most other cleaning companies, we will never charge 100% of the cleaning cost even with less than 24 hours notice.
Will we have the same VIP Housekeeper for every clean?
Most initial cleans will be conducted by the owners of your assigned branch. Having the same VIP housekeeper helps to grow trust and provides a perfect partnership for keeping your home spic and span.
What is your client satisfaction guarantee?
If you any reason you are not fully satisfied with a clean (we very much doubt this will be the case) then we will come and put anything right for you free of charge or provide a discount when applicable.
Are you professionally trained?
Not only have we come from high end 4 and 5 star hotel backgrounds in York, but we have undergone in-depth professional cleaning training and received CPD certification upon qualification. Continuing Professional Development (CPD) is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. We train our VIP branch owners to the same 5 star standards so we can provide our clients with the very best VIP results, and for a cheaper price than most other cleaning companies offer.
